MogCard support

HOW CAN WE HELP?

Find quick answers below or contact us directly. Include your iPhone model and iOS version when reporting a technical problem.

Email support@mogcard.com ↗

A purchase completed but the report is still locked

Open MogCard, return to the purchase screen, and tap Restore Purchase. Make sure the iPhone is signed into the same Apple Account used for the purchase.

The purchase button says temporarily unavailable

Check your internet connection and App Store sign-in, then close and reopen MogCard. Store availability can occasionally take a few minutes to refresh.

The camera will not open

Open iPhone Settings → Privacy & Security → Camera, then allow camera access for MogCard. You can also select an existing photo from your library.

My photo is not being accepted

Use a clear front-facing photo with your full head and shoulders visible. Keep the camera at eye level, remove glasses, and use soft, even light.

Still need help?

TALK TO A HUMAN.

Email support@mogcard.com. We aim to respond within two business days.

For billing or refund requests, use Apple's Report a Problem.